Customer Support with Multi-Agent System
Learn to design and orchestrate a multi-agent system using CrewAI, where a manager agent intelligently delegates tasks to specialized agents based on issue types. By completing this project, you'll master hierarchical orchestration, agent specialization, and tool-based coordination — key skills for building scalable, collaborative AI systems.
JetBrains Academy
About
In this project, you'll build a customer support system made up of multiple AI agents working together. A manager agent reviews each support ticket and assigns it to the right specialist — whether it's for technical issues, billing questions, or account management. Through this hands-on project, you'll see how AI agents can cooperate, share tasks, and solve problems as a team.
Graduate project
This project covers the core topics of the AI Agents: Theory and Practice course, making it sufficiently challenging to be a proud addition to your portfolio.
At least one graduate project is required to complete the course.